100% Satisfaction Guarantee Or Your Full Payment Back!
Your satisfaction is our absolute priority. What is the use of making refund difficult if the client is unhappy and will share his unhappiness with other potential clients. Nowadays information is spread instantly.
That is why in 14 years selling high end jewelry we have 100% positive feedbacks.
We promise that we will work with you until you are genuinely happy with your piece!
Please, kindly read our return policy:
1.Your item should be returned within 30 days (Starting from the date you receive the merchandise).
2. Items must be in original condition.
3. RMA item sent by us should be used
4. Shipping fees are non-refundable.
5. Certificate we send you along with your item should also be included.
Please, use an RMA number before sending the item. The content of a parcel sent back by you will be received and examined by independent jewelry appraiser and photographed to ensure the authenticity of returned item. If a package or item delivered to you arrives damaged, please refuse the shipment and call us as soon as you can.
Please allow up to two weeks for refund to be processed.
Items for exchange only
Modified according to customer requirements items may be returned for exchange only.